Andrew Price

Andrew Price is an experienced professional currently serving as the Global Technical Support Director at VINFAST, where responsibilities include providing technical support for global customers, developing training programs, and collaborating with cross-functional teams to improve aftersales performance. Prior to VINFAST, Andrew held the position of Vice President Service Operations at AutoNation Mobile Service, managing a team to enhance customer experience and contributing to the $190M acquisition of RepairSmith. With a background at Mercedes-Benz Group China, Andrew excelled as Senior Manager Customer Experience by optimizing contact center strategies that resulted in significant savings. Andrew's extensive tenure at Mercedes-Benz included various managerial roles, fostering multicultural teams and enhancing technical support operations across multiple markets. Andrew began the career as a technician and progressed through various customer service and technical support positions.