Sabruna A. is currently a Senior Technical Support Associate at The George Washington University, with a notable background in technical support and customer service spanning over 15 years. Experience includes roles at Virbela as Events Lead & Tech Support and previously as a Technical Support Analyst, where Sabruna improved customer experiences and supported QA efforts. Prior experience at Apple involved troubleshooting hardware and software for iOS devices, while roles at Geek Squad encompassed various technical support positions, including Covert Dispatch Agent and Advanced Repair Agent. Sabruna has also served as an instructor at Geek Squad Academy, educating youth on technology. Ongoing education at the University of Maryland Global Campus complements a strong technical skill set and commitment to customer satisfaction.
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