Lara Roberts is an experienced flight attendant currently working for Virgin Australia since May 2024, with previous flight attendant experience at Regional Express (Rex) from February 2023 to May 2024. Prior to pursuing a career in aviation, Lara held positions in customer service, including a role as a customer relationship consultant at Beyond Bank Australia from May 2022 to January 2023, and as an office assistant at Servcorp from January 2022 to May 2022. Lara also has extensive experience in management as a customer experience manager at McDonald's from May 2016 to January 2022, where responsibilities included adhering to workplace policies, managing a diverse crew, resolving customer complaints, roster creation, budget management, and training staff.