Naomi Lilian

Naomi Lilian is a seasoned professional in product management and experience design, currently serving as the Senior Product and Experience Manager for the Virgin Australia App since August 2022. Prior experience includes roles as Senior Product Manager at WooliesX, Principal Product Manager at Service NSW, and Digital Product Manager at Qantas, where Naomi led significant projects that enhanced customer experiences and supported frontline workers. Additional expertise stems from positions at Egencia, Travel Beyond Australia, TravelEdge, and Corporate Travel Management AU/NZ, with a focus on operational management, client relations, and team leadership. Naomi's background encompasses a blend of digital product strategy, team management, and customer service excellence across various sectors in the travel and technology industries.