Farzana Khan

Farzana Khan currently serves as the Smart Metering Service Ops & Performance Manager at Virgin Media O2, a position held since January 2020, focusing on ITIL functions including Incident, Problem, Capacity, and Availability Management while fulfilling contractual reporting obligations. Previously, Farzana held the role of Smart Metering Service Reporting Manager at Telefonica since March 2014, emphasizing the importance of service delivery for a significant portion of the UK economy. Early career experience includes serving as the Transmission Infrastructure Planning & Capacity Manager at Telefónica from August 2005 to March 2014, where responsibilities included managing capacity and planning expansions for the Core Transmission Network and ensuring sufficient physical capacity across the O2 estate.