Pete Schofield

Pete Schofield has over 19 years of experience in customer experience within the telecommunications industry. Currently serving as the Customer Experience Measurement & Governance Manager at Virgin Media O2 since June 2021, Pete has held several key positions at O2 (Telefónica UK) from October 2004 to June 2021, focusing on the measurement and enhancement of customer experience through various roles including Customer Experience Measurement Manager and Research Systems Executive. Prior to his tenure at O2, Pete gained valuable experience in customer relations and service at Comet and Homebase Bunnings. Pete holds a Diploma of Higher Education in English Language and Literature from Leeds Trinity University.