Rachel Barrass

Rachel Barrass is an experienced professional in customer services and operations management, currently serving as the Director of Customer Services at Virgin Media O2 since December 2021. Prior to this role, Rachel held multiple positions at Virgin Media, including Head of Operations and Head of Customer Services. Rachel's career includes significant roles at npower, where responsibilities encompassed customer transformation and resolutions, and at GE Capital, focused on service delivery and contact center management. Rachel's early career included management roles at Bradford & Bingley. Rachel holds a Bachelor of Science degree in Applied Biology from the University of Hull.