Susie Lomas

Susie Lomas is an experienced Senior Product Performance Manager at Virgin Media O2, where responsibilities include leading the support and analysis of the company's Entertainment product, driving customer value propositions, and fostering product improvements that enhance customer experiences. With a career at Virgin Media spanning over nine years, Susie has held various positions, such as Senior Business Improvement Manager and Senior Customer Experience Improvement Manager, focusing on delivering excellent customer experiences and managing quality standards. Additional experiences include volunteer teaching in Cambodia and working in temporary roles at RK Accountancy, demonstrating a commitment to continuous improvement and effective team engagement. Susie holds a Bachelor's degree in Media & Performance from The University of Salford.