Olivia Gordon

Olivia Gordon is an experienced professional in customer experience management and service delivery, currently serving as the Customer Experience and Insight Manager for Wholesale at Virgin Media O2 Business since June 2022. Prior roles include managing high-profile retail and public sector accounts, implementing strategic improvements in customer service and operational efficiency at Virgin Media Business, and participating in various graduate programs focusing on digital marketing, customer experience, and pricing analysis. Olivia's career commenced with internships at Virgin Media Business, where key responsibilities involved commercial transformation and pricing strategies. Olivia holds a 2.1 degree in Information Management and Business Studies from Loughborough University.