Shana Linthicum, CRCM, CBAO, is an experienced professional who has held various roles in the banking and credit union industry. Currently serving as the Head of Service and Communications at Virginia 811, Shana has a background in regulatory compliance, retail branch administration, risk management, card services, and member service/product research and development. With a Bachelor of Business Administration from Averett University, Shana has a proven track record of implementing strategic plans to achieve organizational objectives in various areas of compliance and customer service.
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