Virginia Mason Institute
Charleen Tachibana is a health care executive and chief nursing officer with extensive experience in leading professional teams to deliver high quality and cost-effective care through the application of lean management methodologies. With a strong passion for evidence-based practice and systems leadership, Charleen has played key leadership roles at Virginia Mason Franciscan Health, Virginia Mason Institute, and Virginia Mason Medical Center. In their current role, Charleen serves as the Senior Vice President, Chief Quality/Safety/Patient Experience Officer at Virginia Mason Franciscan Health.
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Virginia Mason Institute
Virginia Mason Institute is a mission-driven nonprofit organization that helps organizations worldwide create cultures of continuous improvement. At Virginia Mason Institute we partner with organizations and executive leadership teams to develop and adopt a patient-centered management system to dramatically improve quality, safety and efficiency – with the goal of enabling and supporting the creation and evolution of a sustainable culture of continuous improvement. We seek to help organizations elevate the patient experience, eliminate waste and sustain excellence long-term. Our experts are some of the most experienced health care improvement experts in the world—our “sensei” team—who have trained and coached health care executives and organizations across the globe. We believe that zero-defect health care is possible. We are committed, we are confident and we can transform health care. By creating and sustaining cultures of continuous improvement; through the delivery of training that inspires, prepares and guides; and in helping organizations solve their urgent and persisting problems, we can transform health care. It is possible. Together we will relentlessly pursue the improvement of patient safety, patient experience and the quality, cost, and delivery of health care. Learn more at www.virginiamasoninstitute.org. Follow us on Twitter @VM_Institute.