Stephanie English has extensive experience in management and customer service, currently serving as Manager of Business Process Support Services at Virginia's Community College System since December 2022. Prior to this role, Stephanie was a Senior Manager at VCCS Shared Services Center, overseeing call center operations and ensuring high service quality from November 2016 to December 2022. Previous positions include Sr. Enterprise Project Manager at GENPACT, where project management for Blue Cross and Blue Shield was a key focus, and Client Services Manager at CBIZ, responsible for payroll teams. Earlier career roles included management positions at Liberty Medical Supply, CCS Medical, and Quality Fulfillment Services, contributing to significant improvements in performance and customer satisfaction. Educational background includes an Advanced Studies Diploma from Patrick Henry High School and ongoing professional development through Mary Baldwin University and Trailhead by Salesforce.
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