Isabela Ospina

Isabela Ospina has worked in a variety of roles since 2014. Isabela began their career at Grabafer SAS as a Diseñadora Gráfica. In 2015, they joined OneLink as a Bilingual Customer Service Representative, then moved to Customer Satisfaction Analyst, and finally Customer Satisfaction Supervisor. In 2019, they joined Virtuagym as a Business Operations & Automation Specialist and Product Specialist, and currently serves as a Client Success Consultant. Throughout their career, Isabela has been passionate about finding ways to improve customer experience, leading teams to reach their KPIs, and providing insights, training, and assistance to clients.

Isabela Ospina has an education history that includes a técnico laboral in Graphic Design from UNIMINUTO Colombia and a técnico in Software Development from Servicio Nacional de Aprendizaje (SENA). Isabela also holds two certifications from Talkdesk, an Admin certification obtained in January 2023, and an Advanced Admin certification also obtained in January 2023.