Nitsa Ferentinos

Nitsa Ferentinos is a skilled professional with extensive experience in service delivery, account management, and program leadership within the technology sector. Currently serving as Delivery Lead at Virtual Service Operations since February 2018, Nitsa focuses on service excellence and customer satisfaction for Channel & Commercial accounts. Previous roles include Senior Account Lead at VSO, Global Managed Services Offering Lead at Strategic Business Systems, and Senior Principal Engineer at General Dynamics Information Technology. Nitsa has a proven track record in overseeing multi-year Managed Services agreements, leading service offerings, and managing complex IT operations projects. Nitsa holds a B.S. in Decision and Information Sciences from the University of Maryland.