Nevena Kolev

Nevena Kolev has a diverse work experience spanning over a decade. Nevena is currently working as an Operations Administrator at VirtualPostMail (VPM) since July 2022. Prior to that, they worked at Rooms To Go as a Customer Service Representative from October 2017 to January 2020. In this role, Nevena assisted customers with various tasks, ensuring their satisfaction while adhering to company policies and standards.

Before Rooms To Go, Nevena worked at Sears Holdings Corporation. Nevena started as a Merchandise and Customer Assistant in January 2014 and transitioned to the role of Merchandising and Pricing Lead from March 2017 to June 2017. In both roles, Nevena provided excellent customer service and handled various tasks related to merchandising and promotion. Additionally, they supervised associates and managed work schedules efficiently.

Nevena also gained experience as a Barista at Starbucks from July 2015 to March 2017. Nevena excelled in managing customer interactions during busy periods and memorizing recipes for specialty coffee beverages. Prior to Starbucks, they worked as an Office Assistant at Eurolink Investment Group from February 2012 to May 2013. Their responsibilities included clerical tasks and producing documents for internal and customer needs.

Nevena's career started as a Hostess/Promoter at Promise Pro from April 2010 to January 2012. In this role, they conducted promotions for brands of Philip Morris International, focusing on increasing brand awareness, conducting consumer surveys, and developing brand loyalty.

Overall, Nevena Kolev's work experience demonstrates their proficiency in customer service, operations management, merchandising, and administrative tasks.

Nevena Kolev obtained a Master's degree in Sales Management and Merchandising from the University of Economics in Varna from 2008 to 2009. Prior to that, they completed their Bachelor's degree in Marketing at the same institution from 2004 to 2008. Additionally, Nevena obtained certifications in Content Marketing and SEO from HubSpot Academy in April 2023 and October 2022, respectively.