Vijay Kumar Sethuraman

Vijay Kumar Sethuraman is a Senior Service Delivery Manager at VIS Networks, managing a team of 52 on an AI-driven Contact Center Service platform utilizing Google Cloud since February 2017. In addition, Vijay serves as an IT Project Coordinator for Google via i4 communication Pvt. Ltd., focusing on IT infrastructure management and project coordination since February 2016. With a career beginning in the IT training and quality sector at CSS Slash Support in 2009, Vijay has held multiple roles including Assistant Manager, V&A Coach, and Senior Quality Executive, specializing in communication training and team management. Previous experience includes positions at Cognizant Technology Solutions and Wipro BPO, where Vijay excelled in process specialization, training delivery, and quality assurance in voice and email communication. Educational qualifications include an MBA in Human Resource Management and certifications in ITIL V3 from the University of Madras.