Chris Douglas is a strategic change leader currently serving as the Director of Operational Excellence & Readiness at Visa Direct. They have previously held roles at Barclays, including PMO Lead for the European Referendum Response Programme and AVP for Onboarding and FinCrime Ops Strategy & Governance. Earlier in their career, Chris completed intensive training as a Business Analysis Trainee at FDM Group, where they developed skills in stakeholder management and business process improvement. Chris is pursuing a Bachelor of Arts degree in History from Loughborough University.
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