Gene A. Shpaner

Gene A. Shpaner is an experienced professional in IT operations, production reliability engineering, and business analysis. Currently serving as Manager of Production Reliability Engineering and Manager of IT Operations Support at CardinalCommerce, A Visa Solution, Gene leads a 24x7x365 team of Systems Analysts while ensuring the holistic health of the production environment. Previous roles include IT Business Analyst and Applications Support Analyst at Park Place Technologies, where Gene acted as a liaison between business and technical stakeholders and provided tier 1 & 2 support. Gene's career also encompasses management positions focused on operations, customer support, and strategic consultation in e-commerce, with a history of driving technical solutions and process improvements at ItemBazaar Inc. An educational background includes a Master’s Degree in Computer Information Systems from Cleveland State University and a Bachelor of Business Administration in Accounting and Finance from The University of Toledo.