Hannah Kim, MDes, is an impact-driven UX research and service design leader with extensive experience at organizations such as RBC, TELUS, and Tangerine. They specialize in creating customer-centric innovations and have successfully led cross-functional teams to enhance digital experiences. Currently, Hannah serves as a Service Designer and Researcher at Hannah Kim UX and a Senior Manager of Design Research at Visa. Hannah's academic credentials include a Master of Design in Strategic Foresight and Innovation from OCAD University and a Bachelor of Business Administration from Simon Fraser University.
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