Irene Kim is a UX Research Lead with extensive experience in user experience research, currently serving as a UX Research Manager at Visa since 2024. Previously, Irene held the position of Staff User Experience Researcher at Visa, where they led UXR for both the Payment and Treasury Platform products, and was a Senior User Experience Researcher at Compass, focusing on mobile solutions. Irene also contributed to JPMorgan Chase & Co. as a User Experience Researcher, leading efforts for conversational AI products, and was part of the founding team at Campus Insights, a company specializing in Gen Z and Millennial user research. Irene began their career with internships at SAP Concur and Deokyang Co. Ltd. and is pursuing a Bachelor of Business Administration at the University of Michigan.
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