Karina Richardson

Karina Richardson is an accomplished professional with a robust background in business analysis and operational improvement. At Visa, Richardson served as an Associate Business Analyst, where responsibilities included acting as the point of contact for call center optimization projects and executing new client implementations. Previous experience includes a Quality Assurance Intern role at Thermofisher Scientific, focusing on monitoring costs and documenting quality procedures, and a Research Assistant position at the University of Miami, leading a project on Kinesio Tape effectiveness. Additional roles include a Marketing Analyst at Visa, centralizing dashboards and analyzing consumer behaviors, and a GCCS Process Improvement Intern, where work involved optimizing call center scheduling and workforce management. Richardson holds a Bachelor of Science degree in Industrial Engineering with a Management Concentration and a Master of Science in Industrial Engineering, both from the University of Miami.