Kathrin (Jia Ning) Long is a result-driven operations manager with over 16 years of experience in technical service delivery management and business continuity crisis management. At Apple, from 2018 to 2022, they led a team overseeing contact center operations and managed high-level network issues. Most recently, Kathrin has been serving as the AP Production Operations Manager at Visa since 2023, where they oversee a team providing critical support for payment network systems. Kathrin is currently pursuing a Master of Business Administration at Murdoch University.
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