Maddie Hayes

Maddie Hayes is an accomplished professional with extensive experience in customer success and operational leadership. Currently serving as Head of Customer Success at Visualcare since August 2025, Maddie has previously held key positions such as Chief Operating Officer at TRAVLR, where operations were scaled significantly and partner onboarding improved substantially. At Knotch, Maddie led client success for a $9M global portfolio, enhancing team structure and growth. Previous roles include Customer Success Director at Percolate Inc. and Assistant Brand Manager at Lion Co, where notable achievements included winning “Best Social Media Presence” and driving eCommerce performance. Maddie's educational background includes a Bachelor of Arts in Psychology and Spanish from the University of Sydney, complemented by international studies in Spain.