Matt Patrick is the VP of Customer Experience at VitalCare, where they lead Customer Experience teams through onboarding, adoption, and expansion. With prior experience as the Director of Customer Success at JobNimbus and various roles at Instructure, Matt has consistently exceeded customer retention and satisfaction targets. They hold a Bachelor of Arts in Communications with a focus on Advertising Management from Brigham Young University, which they are currently pursuing. Matt specializes in SaaS Customer Success at scale, team management, and creative problem-solving.
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