Lydia Pennington

Lydia Pennington has extensive experience in service delivery and operations management within the healthcare sector. Currently serving as Functional Head and Operations Manager at Vitality since August 2015, Lydia oversees a team of 8 managers and 2 project specialists, focusing on specialized customer service teams and back office functions. Prior experience includes roles as Senior Case Manager at Pulse Community Healthcare and various positions at Bupa from 2001 to 2014, culminating in the role of Customer Service Manager where Lydia managed multiple teams and drove continuous improvement initiatives. Lydia holds a Bachelor of Arts in English from The Manchester Metropolitan University and A-levels in Psychology, English Literature, and History from Stand College.