Melissa Hilliard

Melissa Hilliard is an experienced operations and customer service professional with a strong background in the food and beverage industry. Currently serving as Operations Excellence Manager at Vittoria Food & Beverage since June 2022, Melissa previously held roles including Customer Service Manager for Retail and Foodservice within the same company. Prior experience includes positions such as Customer Relations Manager at JACOBS DOUWE EGBERTS AU, where responsibilities involved managing order fulfillment KPIs and collaborating with stakeholders, and various roles at JDE Professional AU and Sara Lee Australia focusing on project management and supply chain planning. Melissa began their career as an Inventory Controller at Coles and holds a Year 12 education from Heather Hill High School.