James Merson is a Growth Product Manager and customer advocate with over 15 years of experience in product and program management, focusing on procedure development and customer experience. Previously, they served as Director of Product Management and Customer Success at ClearCare, where they managed the full-cycle product development process and significantly increased annual revenue through innovative solutions. James was a Founding Partner at Senior Care Business Advisors, overseeing operations and financial management, and they held the role of Chief Customer Officer at CareSmartz360, enhancing customer satisfaction and product relevance. Currently, they are the Head of Operations at Viv Technologies, continuing to shape operational excellence. James holds a Master's in Business Administration from California State University-East Bay and a Bachelor of Science in Industrial Technology from California Polytechnic State University-San Luis Obispo.
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