Damien Summers-Gould

Damien Summers-Gould is an experienced IT Project Manager and Customer Experience expert currently holding dual roles at Viva Energy, including IT Project Manager for Payments and Loyalty since November 2023 and Manager of Customer Experience, IT Projects, and Digital Product Owner for Shell Card since July 2021. With a strong background in overseeing large-scale customer experience transformations, Damien has previously led teams at Accent Group Limited and 7-Eleven Australia, focusing on enhancing customer journeys and satisfaction. Additional roles include Customer Service Centre Manager at Salmat and Ecommerce Operations Manager in the online retail sector. Damien's educational background includes a degree in Customer Experience Strategy and Design from RMIT Online.