Zoe Richer Delavau

Zoe Richer Delavau currently serves as Head of Sales Operations at Viva.com, where responsibilities include managing a sales operations team, enhancing customer and sales experiences through collaboration with Product, Tech, and Support teams, and overseeing the onboarding and training processes. Prior roles include Team Lead for Account Managers and Inside Sales, where Zoe was involved in team management, training support preparation, process creation for CRM, and performance tracking. As a Sales Account Manager, Zoe managed existing accounts and oversaw the sales cycle for inbound leads. Previously, Zoe excelled in Sales Business Development at L'Addition Caisse iPad and Legalstart.fr, consistently ranking among the top sales performers and managing client portfolios. Zoe holds a Master's degree in Hospitality Management with a specialization in Luxury and a Bachelor's degree in the same field from Vatel France.