Carolanne Cherain

Carolanne Cherain is an experienced professional in support coordination and functional management, currently serving as Coordinatrice support fonctionnel at Vivaticket since September 2021. Key responsibilities include managing a team of seven technical support technicians, reporting and analyzing indicators, interdepartmental coordination, and handling incidents related to GTSV5 and GtsVision software. Prior roles include Technicienne support fonctionnel at Vivaticket, Chargée des ventes en ligne at Culturespaces, and Chargée de réferentiel billetterie at La Cité du Vin, each involving software management and client support. Carolanne also has experience in customer service and numerical assistance during earlier employment at Pôle emploi and laboratory operations at VINCI. Educational background includes a degree in Art History and Archaeology from Université Bordeaux Montaigne.