Carmen C.

Carmen C. is an experienced professional in complaints management and customer support, currently serving as a Complaints Management Specialist at Vivid Money since December 2020. In this role, Carmen C. ensures compliance with complaints policies, collaborates with stakeholders for effective resolution, and works to enhance customer experience. Previous positions include Back Office Support Specialist and Customer Support Specialist at Vivid Money, where duties encompassed resolving customer inquiries and improving service processes. Prior to Vivid Money, Carmen C. was a Social Media Content Moderator at arvato CRM Solutions, focusing on user-generated content review and policy improvement. Carmen C. also spent over seven years at Hewlett-Packard as a Service Request Manager & Quality Manager, overseeing client requests and technical requirement mapping. Educational qualifications include a degree in Business Administration from Escuela Bancaria y Comercial and a Técnico Superior Universitario en Administración de Empresas from Universidad Tecnológica de Tecámac.