Lorena Demetra C.

Lorena Demetra C. is a Global Technical Tier 3 Support Specialist at Vivino, where responsibilities include liaising between the Customer Service Partner and technical engineers, resolving technical escalations, conducting fraud analysis, and supporting the development of training materials. Previous roles include Technical Support Engineer at Oracle and Information Technology Support Specialist at Connections Romania, with experience in managing customer inquiries and technical issues. Lorena has a strong background in system administration from Counsel Group Frankfurt and procurement from Continental, complemented by experience in data entry at Harte Hanks. Academic qualifications include a Master's degree in Germanistics and Bachelor's degrees in English Language and Literature, as well as in English/German Language and Literature from renowned institutions.