Cintia Cristina Barlotti is an experienced professional with a robust background in IT management, specializing in business process automation, digital transformation, and customer experience enhancement. Currently serving as RPA/IA Delivery Manager at Vivo (Telefônica Brasil) since May 2019, Cintia has successfully reduced project cycle times by approximately 50% through effective implementation of automation technologies. Prior roles include Wholesale Services Manager and Delivery and Assurance Manager at Vivo, where Cintia led initiatives that significantly improved service delivery and customer interactions, including the successful implementation of a chatbot. With prior experience at Amdocs, RealNetworks, and a comprehensive tenure at Vivo, Cintia has demonstrated expertise in project and program management, handling high-impact projects in telecommunications with a focus on innovation and operational efficiency. Cintia holds an Executive MBA from FGV, a BSc in Electrical Engineering from USP, and has also completed a program at the University of Oxford.
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