Tânia Silva

Tânia Silva is a seasoned professional with extensive experience in client relationships and process management, currently serving as a Coordenadora de Processos de Compras and a Lider de Grupo de Afinidade Afro at Vivo (Telefônica Brasil) since May 2017. Tânia has held various roles in client relationship consultancy and operations, including positions at TMKT and Atento do Brasil, where responsibilities encompassed customer service management, training and development, and telemarketing supervision. In addition to volunteer leadership experience with Inglês Para Nossa Gente, Tânia's educational background includes multiple advanced degrees in business administration, human resources, coaching, and law, with a focus on sustainable development and business innovation.