Hemang Trivedi

Hemang Trivedi is an experienced professional in customer service operations, currently serving as the Enterprise Customer Service Head at Vodafone Idea Limited since April 2018, overseeing operations for Western India with a subscriber base of 4 million and managing a team of 125 FTEs. Previously, Hemang Trivedi held the position of Enterprise Mobility Service Operations Head, leading a team of over 400 members, focusing on service quality, customer satisfaction, and operational efficiency. With prior roles at _VOIS, Vodafone, Hutchinson, and Celforce, Hemang Trivedi has developed extensive expertise in customer lifecycle management, regulatory compliance, and revenue generation. Hemang Trivedi holds a Bachelor of Laws from Saurashtra University and a Bachelor of Commerce from Gujarat University.