Khursheed Ahmad

Khursheed Ahmad has extensive experience in customer service, retention, and collections within the telecommunications industry. Currently serving as the Cluster Retention & Customer Value Management Head and formerly as National Collections Head at Vodafone Idea Limited since November 2018, Khursheed has played a significant role in controlling customer churn and managing bad debt. Previous positions include Zonal Service Manager at Idea Cellular Ltd, where responsibilities encompassed collections and vendor management, and Vertical Head of Customer Experience & Service Assurance at Reliance Communications. Khursheed's career also includes leadership roles at Tata Communications, Bharti Airtel Ltd, and earlier experience as an Assistant Manager at Idea Cellular Ltd. Khursheed holds an MBA in Marketing from Dr. Ram Manohar Lohia Avadh University and a Bachelor of Commerce from the University of Allahabad.