Mayank Shrivastava

Mayank Shrivastava is an accomplished professional with extensive experience in the telecommunications sector, spanning over 25 years. Currently serving as Vice President and Head of Prepaid Process and Delivery at Vodafone Idea Limited since September 2018, Mayank specializes in process design, automation, customer relationship management, and compliance adherence. Previous roles at Vodafone Idea include Vice President and Cluster Customer Service Head for Delhi and Rajasthan, and Customer Service Head for the Rajasthan Circle. Prior to Vodafone, Mayank held significant positions at Idea Cellular Ltd, Reliance Communications, and Tata Teleservices, focusing on customer acquisition, service delivery, and customer experience management. Mayank holds a PGCBM from the Indian Institute of Management, an Advanced Certificate in Digital Marketing from NMIMS, and a PGDBM from Asia Pacific Institute of Management.