Sabine Oosterholt

Sabine Oosterholt is a seasoned professional in customer experience and service design, currently serving as the Lead for CX & Service design team and head of CX Factory at VodafoneZiggo since September 2022. With extensive experience at SNS Bank from July 2010 to September 2022, Sabine held multiple leadership roles including Business lead Advies en Fee and Business Change Manager, focusing on service level agreements, cost management, and process improvements. Prior experiences include roles as a Customer Management Consultant at TOTE-M and Team Manager at Rabobank, where responsibilities encompassed performance management of customer contact teams. Educational achievements include dual Master’s degrees in Business Administration from Erasmus University Rotterdam and certifications in Prince2, Scrum, Lean Six Sigma, and NLP, highlighting a strong foundation in project management and process optimization.