Gillian O'Donohue

Gillian O'Donohue is an accomplished professional with extensive experience in customer service and coaching. Currently serving as Group Leader for Greater Europe & Israel at PayPal since June 2016, Gillian oversees a team of 10 Team Leads and is dedicated to delivering exceptional customer experiences across 35 countries. Previous roles at PayPal include Social Customer Care Team Lead and Team Lead for North America Limitations. Gillian also operates as a Lead Coach at Perpetual Potential Coaching, specializing in career, executive, and business coaching, as well as team building and emotional intelligence. Earlier positions include Operations Lead at Arvato Supply Chain Solutions, Head of Customer Operations at Panda Power, and various leadership roles at Sky and Bentley Systems. Educational qualifications include multiple advanced diplomas and certificates in coaching, leadership, and emotional intelligence, highlighting a strong commitment to professional development.