Lee Harvey

Lee Harvey has extensive experience in Major Incident Management, currently serving as the 24x7 Major Incident & Escalations Manager at Vodafone since January 2020. Prior roles include 24x7 International Major Incident Manager and EMEA Major Incident and Escalations Manager at Verizon, where responsibilities included managing major network outages for high-profile clients across EMEA, APAC, and LATAM. Lee has also worked as a Major Incident Manager for Logicalis UK and held multiple positions at Vodafone, including Service Assurance and Service Desk Technician. Key achievements encompass process improvements in documentation, strategic communication enhancements, and the implementation of tools for effective incident management. Lee’s career began at Staples Business Advantage Europe as a manager from 2003 to 2006, and educational qualifications include AVCE in Business Studies, Information Technology, and Psychology from Kennet School.