Ömür Seyfettin Uygun

Ömür Seyfettin Uygun is a Customer Experience Design Lead at Vodafone since August 2023, responsible for end-to-end journey design of new products, gathering customer insights, and setting journey-specific CX KPIs. Uygun's previous experience includes roles as Digital Product Lead for TOBi Chatbot at Vodafone, focusing on personalized chatbot experiences, Co-Founder of T4 PRODUCTION, and Analytics Consultant at NovaDSA, managing budgeting processes and cross-functional collaboration. Uygun has also interned at Odeabank, tracking loan performances, and served as a Digital Marketing Intern at MDP Group, contributing to digital marketing processes. Uygun holds a Bachelor of Business Administration and a Bachelor of Applied Science in Industrial Engineering from Galatasaray University, alongside an academic background from Mersin Fen Lisesi.