Vodafone
Ömür Seyfettin Uygun is a Customer Experience Design Lead at Vodafone since August 2023, responsible for end-to-end journey design of new products, gathering customer insights, and setting journey-specific CX KPIs. Uygun's previous experience includes roles as Digital Product Lead for TOBi Chatbot at Vodafone, focusing on personalized chatbot experiences, Co-Founder of T4 PRODUCTION, and Analytics Consultant at NovaDSA, managing budgeting processes and cross-functional collaboration. Uygun has also interned at Odeabank, tracking loan performances, and served as a Digital Marketing Intern at MDP Group, contributing to digital marketing processes. Uygun holds a Bachelor of Business Administration and a Bachelor of Applied Science in Industrial Engineering from Galatasaray University, alongside an academic background from Mersin Fen Lisesi.
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Vodafone
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Vodafone offers a range of leading connectivity products and platforms to consumers and businesses across Europe and Africa. They serve private & public sector customers of all sizes with a broad range of connectivity services, supported by their dedicated global network. They have unique scale and capabilities, and are expanding their portfolio of products and services beyond core mobile and fixed connectivity into new growth areas, such as: unified communications, Internet of Things (IoT) and cloud & security. More than 35 years ago, Voafone made the first-ever mobile phone call, sent the first SMS in Britain, and have been changing the lives of billions of people ever since. Now, they are using smartphones to fight cancer, big data for social good, and aim to connect over 250 million people to their next generation networks by 2025. Vodafone’s Purpose is to connect for a better future and their expertise and scale gives them a unique opportunity to drive positive change for society. Their networks keep family, friends, businesses and governments connected and they play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare. They are trusted by more than 6 million organizations around the world, with sector expertise including energy and utilities, logistics and transport, insurance, automotive, retail and manufacturing. Vodafone’s global reach includes high-capacity connectivity with 96 points of presence extending across 24 countries.