Peter Hardy is a Service Designer and Operations Manager with extensive experience in IT services, project management, and service delivery. They previously managed a global outsourcing center at Hewlett Packard from 1988 to 1998, focusing on high-security and high-availability systems. Currently, at Vodafone since 2013, they create ITIL-based service solutions and have developed operating manuals and service catalogs for large-scale communication systems. Their past roles also include serving as Pre-Sales Support Director at NCR Corporation, where they significantly improved team effectiveness and designed complex service solutions. Peter holds certifications in Prince2, ITIL V3, and Outsourcing Professional (IAOP), alongside a degree in mathematics and electronics.
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