William Radbourne is currently the Major Incident Authority at Vodafone, where they lead and manage the 24/7 Major Incident Management function for UK Network Operations. With over seven years of experience in Major Incident Management and Service Operations, they have a proven track record of handling critical incidents effectively. Previously, William served as a Major Incident Manager in Technology Operations at Vodafone from 2011 to 2013 and worked as a Property Access Administrator at Mitie Security from 2007 to 2011. They are known for their strong communication skills and dedication to customer service, thriving in challenging situations. William is also a current student at St Bartholomew's School in Newbury.
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