Volkswagen of America
Kara Cartin is an accomplished professional with extensive experience in customer experience and marketing across various industries. Currently serving as the Director of Customer Experience & Loyalty at Volkswagen of America, Inc. since October 2020, Kara focuses on enhancing customer experiences throughout the ownership lifecycle. Previously, Kara held the role of Customer Relationship Marketing Lead at Audi of America, where leadership in cross-channel marketing programs elevated loyalty and profitability. Earlier experience includes serving as Creative Director at Tern Bicycles, where strategic marketing initiatives expanded brand awareness and customer acquisition, and leading planning and digital services at Ogilvy for major global brands. Contributions also extend to Neustar, Inc. as the Director of Marketing Communications, where strategic planning achieved significant sales growth. Educational credentials include a Bachelor of Arts in Industrial Relations from the University of North Carolina at Chapel Hill and advanced studies in Mandarin Chinese.
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Volkswagen of America
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Founded in 1955, Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. (VWoA) is headquartered in Herndon, Virginia. It is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. VWoA’s operations in the United States include research and development, parts and vehicle processing, parts distribution centers, sales, marketing and service offices, financial service centers, and its state -of-the- art manufacturing facility in Chattanooga, Tennessee. The Volkswagen Group is one of the world's largest producers of passenger cars and Europe's largest automaker. VWoA sells the Atlas, Beetle, Beetle Convertible, CC, Golf, Golf Alltrack, Golf GTI, Golf R, Golf SportWagen, e-Golf, Jetta, Passat, Tiguan and Touareg vehicles through approximately 652 independent U.S. dealers