David James C.

Customer Success Engagement Lead at Volopay

David James C. has a diverse work experience that spans various industries and roles. David James currently works at Volopay as a Sales Account Manager, where they are responsible for creating client presentations, proposals, and quarterly business reviews. David James also initiates the sales process by scheduling appointments and making initial presentations to C-level executives.

Prior to Volopay, David worked at StoreHub, firstly as a Business Process Specialist, supporting sales and customer growth teams in multiple countries. In this role, they evaluated current business processes and coordinated improvement strategies with internal stakeholders. David James also managed multiple projects and initiatives across functional environments.

At StoreHub, David also served as an Operations Executive, where they were the main contact for change and process management concerns. David James localized materials and processes for the Philippines, led the implementation of the 1st rewards and recognition program, and established a Quality Assurance plan for the Sales and Customer Growth team.

Before their time at StoreHub, David held various positions at different companies. David James was a Sales Operations Associate and a Sales Coordinator at StoreHub, where they qualified leads, managed a high volume of leads in a CRM tool, and handled inbound leads. Prior to that, they worked as an Online English Tutor at RareJob Philippines, Inc. and as a Marketing Supervisor and Accredited Salesperson at DRIVEN Marketing Group Inc, where they marketed and sold housing and condominium projects, assisted home buyers with document filing, and maintained strong relationships with clients.

David's earlier career included a role as a Groups and Meeting Sales Specialist at InterContinental Hotels Group (IHG). In this position, they created accounts for guests inquiring about group events, helped guests find suitable venues worldwide, and coordinated information with hotels to create proposals.

Lastly, David worked as a Financial Advisor Account Executive at Philam Life, where they contacted clients, conducted financial reviews, analyzed information, designed financial strategies, and promoted and sold financial products.

Overall, David's work experience demonstrates a strong background in sales, account management, operations, process improvement, and customer service across multiple industries.

David James C. attended the University of Santo Tomas from 2007 to 2011, where they obtained a Bachelor's degree in Hospitality Administration/Management. In addition to their formal education, they have also obtained several certifications including Certified Real Estate Person from the Professional Regulation Commission and the House and Land Use Regulatory Board, as well as Real Estate: Continuing Professional Development from Netscore Resource Management & Training Center. Furthermore, they have completed the Hospitality Technology Courseware: Using Micros Opera PMS from Data Science: Micros Fidelio Software Philippines.

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