Manjunath Jadhav

Manjunath Jadhav has over 25 years of experience in various roles related to customer success, operations, collections, credit control, and credit appraisal. Manjunath is currently working as the Director of Customer Success & Operations (Global) at Volopay since October 2022. Prior to this, they served as the Head of Operations at TerraPay from April 2021 to October 2022 and as the Head of Collections & Credit Control at Delhivery Pvt. Ltd from October 2020 to March 2021.

Before that, Manjunath held the position of Head of Collections, GST Billing & Credit Control at Thomas Cook India Limited from January 2016 to October 2020. During their tenure, they achieved continuous improvement in credit, collections, and billing operations. Manjunath managed end-to-end operations worth 3000 Cr per annum and successfully implemented alternative recommendations to reduce risk or loss. Manjunath also showcased their expertise in collection management, card management, business development, customer success, relationship management, CRM, and leadership.

Prior to that, Manjunath worked as the Head of CRM & Operations at DOTZOT-DTDC from June 2015 to January 2016, where they managed teams in CRM, call center, emailing solutions, payments, and social media escalations. Manjunath was responsible for billing and collections worth 1200 Cr. Manjunath successfully reduced return rates and bad debts by 70% and improved DSO to 35 days with an average credit period of 45 days.

Earlier in their career, Manjunath served as Manager of Customer Care at American Express India Pvt Ltd. Manjunath led the call center function and implemented various process improvements, resulting in increased customer satisfaction scores and reduced client-held days. Manjunath received several awards for their outstanding performance and contributions to the team.

Manjunath started their career as a Credit and Collection Analyst at Ernst and Young-placed in Dell India. Manjunath handled global customer accounts, recon, collections, and escalations, achieving 90% target on past due and write-off collections.

Manjunath also worked as a Credit Appraisal & Collection Manager at Credit Care Services from February 1997 to April 2004.

Overall, Manjunath Jadhav has a proven track record of driving success in customer-oriented roles and has achieved significant improvements in credit, collections, and operations throughout their career.

Manjunath Jadhav earned a Master's Degree in Risk Management from the National Institute of Management Mumbai, attending from 2006 to 2007. Additionally, Manjunath obtained a Six Sigma Yellow Belt Certification from 6sigma in July 2020. It is also noted that Manjunath holds a Lean Six Sigma White Belt Certification, but the specific details such as institution and obtained month/year are unavailable.