Lena Diedrich Franco

Lena Diedrich Franco has extensive work experience in various roles and companies. Lena is currently working as a Business Process Consultant & Solution Architect at Volteo Digital since November 2022. Prior to this, they worked at Accenture UK as a Cloud Migration & Implementation Associate Manager (ServiceNow Practice) from September 2021 to November 2022. Before that, they worked at Unifii Ltd, where they held the positions of ServiceNow Senior Consultant from April 2021 to September 2021 and ServiceNow Consultant from September 2019 to April 2021. Lena also gained experience at Accenture as an Infrastructure consulting analyst from October 2015 to July 2018, where they focused on optimizing IT Service Management, implementing processes, and utilizing tools like ServiceNow and BMC Remedy. Lena started their career at INICTEL-UNI as an Electronic Designer, working on a telemedicine system project from March 2015 to July 2015.

Lena Diedrich Franco began their education at the Universidad Politécnica de Madrid from 2009 to 2015, where they obtained a Bachelor of Engineering in Telecommunication Technologies and Services. In 2018, Lena enrolled in Brunel University London and completed a Master of Science (MS) degree in Innovation and Technology Management by 2019.

Additionally, Lena has obtained several certifications throughout their career. Lena received the Certified Application Developer certification from ServiceNow in June 2022. In January 2021, they obtained the CIS - Project Portfolio Management certification from ServiceNow. In September 2020, Lena acquired the Agile & Test Management 2.0 Micro-Certification, also from ServiceNow. Lena completed the PMP® Certification Training Course offered by the Project Management Institute (PMI) in June 2019. In 2018, they obtained the ITIL Service Design certification, and in 2017, they obtained the ServiceNow System Administrator certification. Lastly, in November 2015, Lena acquired the ITIL Foundation v3 certification. The institutions providing the ITIL Service Design and ITIL Foundation v3 certifications are not specified.