Connie Nickols

Connie Nickols is a Digital Product Manager at Volvo Construction Equipment, specializing in Salesforce Administration and Digital End Customer Support since July 2021. With a strong background in understanding user needs and utilizing design thinking, Connie ensures that digital products deliver continuous value. Previous roles include Team Lead Salesforce Administrator and Business Product Support Analyst at Volvo Financial Services, where Connie participated in a two-year rotational Financial Services Development Program. Additional experience includes an internship in Financial Planning & Analysis at Volvo Group and a KPI Analyst position at Daimler Trucks North America. Connie holds a Bachelor of Business Administration from the University of North Carolina at Greensboro, along with educational background in Aerospace Engineering and Computer Science from North Carolina State University and an Associate's degree in Business Administration from Guilford Technical Community College, complemented by ongoing learning through Trailhead by Salesforce.