Jason Caponetto

Jason Caponetto has over 18 years of experience in customer support and process improvement, currently serving as the Manager of Support Process & Change Management at Vonage since September 2005. In this role, Jason develops and manages strategies to enhance the customer support model and oversees implementation plans and metrics. Previously, Jason held positions such as Senior Business Analyst and Business Analyst III, focusing on continuous improvement projects and reengineering business processes. Jason's earlier experience includes managing mobile product life cycles and leading a cross-functional team to resolve technical escalations. Prior to joining Vonage, Jason worked as a Network Administrator at RE/MAX Regal, where responsibilities included implementing IT solutions and managing network efficiency. Jason holds a Bachelor’s degree in Electronic Engineering Technology from DeVry University and a Six Sigma Green Belt certification from Villanova University.