Redwana Habib Quraishi

Redwana Habib Quraishi has a diverse work experience. Redwana Habib started their career in 2009 as a Teacher at Friends In Village Development Bangladesh (FIVDB). In this role, they planned lessons, prepared students for examinations, and built positive relationships with students.

In 2020, Redwana joined Gexel Telecom as a Customer Service Agent, specifically providing technical support for the Spypoint/Vosker Project. Their responsibilities included assisting customers via email, chat, and phone, troubleshooting hardware and software issues, and providing quick solutions.

Later in 2020, they transferred to Vosker, where they initially worked as a Technical Support Agent. Redwana Habib provided assistance to users via chat, email, and phone for cellular camera hardware and software-related difficulties. Redwana Habib then progressed to the role of Team Lead - Technical Support. As a Team Lead, Redwana managed the day-to-day operations of the technical support team, resolving technical issues, providing training, and guiding users with firmware and mobile application installations and updates.

Overall, Redwana's work experience showcases their expertise in technical support, customer service, and leadership.

Redwana Habib Quraishi holds a Master of Arts (MA) degree in English Language and Literature from National University, Bangladesh. Redwana Habib completed this degree in 2013. Prior to that, in 2012, they earned a Bachelor of Arts (BA) degree in English Language and Literature from the same institution. In addition to their formal education, Redwana has obtained several certifications in various fields such as diagnosing internet connection issues, effective communication skills for business, operations management, quality system problem solving, sales, and Windows 10 training. These certifications were obtained from Udemy, although the specific months and years of completion are not provided.